Mobile Key Access
The Mobile Key Access feature allows users to hold their key card credentials in the app and allows them to use their smart device at the turnstile to enter the building or any spaces their key card would grant them entry.
For best performance, ensure you have enabled Bluetooth on your phone as well as Location Services set to Always Allow for the app. |
Mobile Key Access Set Up for Kastle-Enabled Buildings
(One Five One & 1155 Avenue of the Americas)
1. Select ‘Yes’ during initial app launch when prompted with ‘Do you want to use mobile access for this device?’
2. If you selected ‘No’ upon initial setup, tap the ‘Mobile Key Access’ button at the top of the home screen.
3. When prompted, select ‘Yes’ when asked ‘Do you want to use mobile access for this device?’
4. Kastle will send a 6-digit PIN to the email address registered in the Durst Office app.
5. Enter the 6-digit PIN into the Kastle PIN prompt in ‘Mobile Key Access’. (Note: this PIN will expire after 15 minutes if not used.)
6. Once successfully entered, your Kastle mobile access card will be displayed and ready to use.
For more troubleshooting tips or additional support, please contact us at AppSupport@durst.org.